Privacy Policy

This Privacy Policy ("Policy") describes how pk775 ("Operator", "we", "us" or "our"), operating the online betting and casino platform at pk775.cam (the "Platform"), collects, uses, stores, shares and protects the personal data of registered and visiting users ("User", "you" or "your").

pk775 is an English-language online betting and casino platform built for adult Pakistani users and others in eligible jurisdictions. Our Platform provides sports betting markets — including cricket, PSL/T20, ICC tournament events, football and UFC — alongside live casino products. Account balances and transaction figures are displayed in Pakistani Rupees (PKR) where applicable.

By registering an Account or using the Platform, you acknowledge that you have read and understood this Policy. Where we rely on your consent to process certain data, you retain the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing undertaken prior to that withdrawal.

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, device identifiers and transaction records.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, erasure and destruction.
• "Data Controller" — the Operator, who determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" — a third party that processes personal data on behalf of the Operator under a data-processing agreement.
• "KYC" — Know Your Customer — the identity, age and source-of-funds verification process required before a User may deposit, bet or withdraw on the Platform.
• "Cookies" — small text files placed on a User's device by the Platform to store session or preference information.
• "Consent" — freely given, specific, informed and unambiguous agreement to the processing of personal data for a stated purpose.

We collect personal data through several channels. The categories of data we may collect are described in the table below:

We do not knowingly collect special-category personal data (such as health data, biometric data for identification purposes, or data revealing racial or ethnic origin) unless specifically required for a regulatory or responsible-gambling purpose and with appropriate safeguards in place.

We process personal data only where we have a valid legal basis for doing so. The primary legal bases on which pk775 relies are:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — including maintaining your Account, processing deposits and withdrawals, settling bets and providing customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money-laundering (AML) obligations, KYC verification and reporting duties.
• Legitimate Interests: Processing that serves our legitimate business interests — such as fraud prevention, Platform security, system performance monitoring and responsible-gambling oversight — where those interests are not overridden by your data-protection rights.
• Consent: Processing for purposes such as sending optional marketing communications or placing non-essential cookies, where we have obtained your express consent. You may withdraw consent at any time without affecting prior processing.

Your personal data is processed for the following specific purposes:

• Account Registration & Management: To create, maintain and secure your pk775 Account, including identity verification and authentication.
• KYC & Age Verification: To verify that you meet the minimum age requirement (18+ or higher where required) and to complete source-of-funds checks as required by regulatory obligations.
• Transaction Processing: To process deposits, settle winning bets, process withdrawal requests and maintain accurate PKR account ledgers.
• Responsible Gambling: To monitor betting patterns, implement deposit and loss limits, manage self-exclusion requests and flag at-risk behaviour for operator review.
• Fraud & Security: To detect, investigate and prevent fraudulent activity, unauthorised Account access, money laundering and any breach of our Terms & Conditions.
• Customer Support: To respond to your queries, process complaints and maintain records of support interactions.
• Platform Analytics & Improvement: To understand how users interact with the Platform, identify technical issues and improve features and content.
• Legal & Regulatory Compliance: To meet obligations under applicable gambling, financial crime, data protection and consumer protection law in the Operator's license jurisdiction.
• Marketing Communications (with consent): Where you have opted in, to send promotional emails or in-Platform notifications about offers, bonuses and platform updates. You may opt out at any time.

pk775 does not sell or rent your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment Processors: To facilitate deposits and withdrawals. Payment method providers such as those facilitating bank transfers or mobile wallet transactions (referenced as familiar Pakistani payment rails — Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and others) may receive the data necessary to complete your requested transaction. These providers operate under their own privacy policies and are not affiliated with or endorsed by pk775 for gambling purposes.
• KYC & Identity Verification Providers: Third-party services used to verify identity documents and screen against sanctions and watchlists, as required by our regulatory obligations.
• Technology & Infrastructure Providers: Hosting, security, analytics and Platform software providers who process data on our behalf under data-processing agreements.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order or regulatory instruction, we may disclose personal data to competent authorities. We will notify you of such disclosures unless legally prohibited from doing so.
• Professional Advisers: Lawyers, accountants and auditors acting on our behalf, under professional confidentiality obligations.

pk775 uses cookies and similar technologies to operate and improve the Platform. The categories of cookies we use are described below:

• Strictly Necessary Cookies: Required for the Platform to function — including session management, authentication tokens and security cookies. These cannot be disabled without affecting core Platform functionality.
• Performance & Analytics Cookies: Used to measure page load times, track navigation patterns and identify technical errors. Data collected is aggregated and not used to identify individual users.
• Functional Cookies: Used to remember your preferences — such as language settings and PKR display options — so that you do not have to reconfigure them on each visit.
• Marketing Cookies (with consent): Where you have given explicit consent, we may use cookies to measure the effectiveness of promotional content. You can withdraw this consent at any time via your browser settings.

You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may prevent the Platform from operating correctly. For detailed guidance on cookie management, refer to your browser's help documentation.

We retain personal data only for as long as is necessary for the purposes outlined in this Policy, and in compliance with applicable legal and regulatory retention requirements. The following general retention principles apply:

• Active Accounts: Personal data associated with an active Account is retained for the lifetime of the Account plus any mandatory post-closure retention period required by applicable law.
• Closed Accounts: Following Account closure, we retain personal data — including KYC documents and transaction history — for the period required by our regulatory obligations, typically a minimum of five (5) years post-closure in compliance with standard AML retention requirements. This period may be extended where required by law or active investigation.
• Support Communications: Records of support interactions are retained for a period necessary to resolve disputes and comply with consumer protection obligations.
• Marketing Data (with consent): Contact details used for marketing communications are retained until you withdraw consent or opt out, following which they are removed from active marketing lists.

When personal data is no longer required for its original purpose and no legal retention obligation applies, it is securely deleted or anonymised.

Subject to applicable data protection law and our legal retention obligations, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at the support email address shown in Section 14.

pk775 implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls limiting internal access to personal data to personnel with a legitimate operational need.
• Regular security assessments and vulnerability reviews of Platform infrastructure.
• Two-factor authentication requirements for Account access.
• Incident-response procedures to detect, investigate and contain data breaches promptly.

Notwithstanding these measures, no data transmission or storage system is completely secure. Users are also responsible for protecting their own Account credentials. You should use a strong, unique password for your pk775 Account and not share login details with any third party.

pk775 is strictly an adults-only Platform. We do not knowingly collect personal data from individuals under the age of 18 — or the higher minimum required by the Operator's license jurisdiction. Age verification is enforced as part of our KYC process.

If we discover, or are credibly notified, that personal data belonging to a minor has been collected through the Platform, we will take prompt steps to delete that data and close the associated Account. If you believe that a minor has created an Account on pk775, please notify us immediately at the support email address in Section 14.

pk775 operates internationally, and your personal data may be transferred to and processed in countries other than Pakistan, including countries where the Operator's servers, technology partners or regulatory oversight are based.

Where personal data is transferred to a country that does not provide an equivalent level of data protection, we implement appropriate safeguards — such as standard contractual clauses — to ensure that your data remains protected in accordance with the standards described in this Policy.

By using the Platform, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan. If you have concerns about international data transfers, please contact us using the details in Section 14.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or Platform functionality. When material changes are made, we will update the "Last reviewed" date at the top of this document.

Where changes are significant and affect how we process your personal data, we will endeavour to notify registered users by email or in-Platform notification prior to the change taking effect. Continued use of the Platform after a revised Policy is published constitutes acceptance of the updated terms.

We encourage you to review this Policy periodically to remain informed about how pk775 protects your personal data.

For all data-related queries — including access requests, erasure requests, complaints or questions about this Policy — please contact our support team. All contact details are displayed as plain text below and are not clickable links.

You also have the right to lodge a complaint with the data protection supervisory authority in the Operator's license jurisdiction if you consider that the processing of your personal data infringes applicable data protection law.