Frequently Asked Questions

You must be at least 18 years old — or the higher minimum required by the operator's license jurisdiction — to register and use pk775. Age is verified during the KYC process. Being 18 or over does not make gambling lawful in Pakistan. Users must comply with the laws applicable in their own jurisdiction. We take age verification extremely seriously and accounts found to belong to minors will be closed without exception.

No. Each individual may hold only one registered account on pk775. Duplicate accounts are strictly prohibited and may result in all associated accounts being closed, along with forfeiture of any pending balance or active bonuses. If you have accidentally created a duplicate account, contact our support team immediately at [email protected] (plain text — not a clickable link) to resolve the situation before it escalates.

Standard KYC requires a government-issued photo ID — your Pakistani CNIC, passport or driving licence — and proof of current address. For larger withdrawals or enhanced due-diligence checks, the operator may also request source-of-funds documentation. All documents must clearly show your full name, photograph and date of birth. Blurry or partial scans will be rejected and may delay your account activation.

On the login page, click Forgot Password and enter the email address linked to your pk775 account. You will receive a secure password reset link. If you do not see the email within a few minutes, check your spam or junk folder. For further assistance — for example if you no longer have access to the email address — contact our support team at [email protected] (plain text only).

pk775 is an English-language online platform built for adult Pakistani users, and we have players from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities. However, online gambling may be restricted under Pakistani law, including the Prevention of Gambling Act, 1977. Users are solely responsible for determining whether their access to pk775 is lawful in their specific location before registering.

Minimum deposit amounts vary by payment method and are displayed at the time of deposit within your account dashboard. All amounts are shown in PKR. Check your account for the current minimums applicable to your chosen payment method, as these may be updated from time to time. There are also maximum deposit limits which vary by method and account verification status.

Withdrawal processing times vary by payment method and depend on your KYC verification status. Mobile wallet methods may process faster than standard bank transfers, but no specific timeline is guaranteed. The operator processes withdrawal requests as promptly as possible. Additional documentation checks may be required for larger withdrawals — typically those above a set PKR threshold — which can extend processing time. Contact support if a request has been pending for an unusual length of time.

Withdrawals may be delayed for several reasons: pending KYC verification, a bonus wagering requirement that has not yet been fully met, a compliance or fraud review triggered by unusual account activity, or a request for additional supporting documentation. If your withdrawal has been pending longer than expected, contact our support team at [email protected] (plain text only) with your account details for a specific update.

Any applicable withdrawal fees are disclosed in the account area before you confirm a withdrawal request. Fees, if any, are deducted from the withdrawal amount prior to transfer. The fee structure may vary by payment method. Always check the current fee schedule shown in your account dashboard before submitting a withdrawal request to avoid surprises.

Yes. pk775 displays account balances and transaction figures in Pakistani Rupees (PKR), making it straightforward for Pakistani users to track deposits, stakes and withdrawals without needing to perform currency conversions. The availability of specific PKR-denominated payment methods depends on the operator's current payment integrations, which are shown in your account dashboard.

Yes, pk775 supports live in-play betting on eligible cricket matches, including PSL T20 games and ICC tournament fixtures. Live markets open and close dynamically during play based on match conditions and trading decisions. It is your responsibility to place bets within the open-market window. Odds update in real time and are locked in at the moment your bet is accepted by the system.

pk775 offers a live casino product alongside a range of slot titles and instant games. The live casino includes classic table game formats streamed by studio dealers in real time. The slots and instant games section covers a variety of themes, volatility levels and formats to suit different play styles. The full game catalogue is accessible after logging in to your pk775 account.

Odds on pk775 reflect the operator's assessment of the implied probability of each outcome and are set by the trading team. They may be displayed in decimal, fractional or other standard formats depending on your account preferences. Odds are subject to change until your bet is confirmed — the price shown at the moment of confirmation is the price applied to your settled wager, regardless of subsequent market movement.

If an event is cancelled or postponed before play begins, pre-match bets are typically voided and stakes returned to your account balance. For live in-play bets on matches that are abandoned mid-play, settlement rules depend on how far play progressed and the specific rules for the market involved. Market-specific rules are available within each market's information panel on the Platform.

A wagering requirement is the total bet turnover you must complete before bonus funds — or winnings derived from bonus play — become eligible for withdrawal. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must wager a total of PKR 10,000 on qualifying games before the bonus balance unlocks for withdrawal. The specific requirement is always stated in the individual offer's terms.

No. Welcome bonuses are exclusively available to new, first-time registered users. Each individual is permitted one account on pk775. Attempting to claim a welcome bonus through a duplicate account constitutes a breach of our Terms and Conditions and will result in all associated accounts being closed and any bonus or balance being forfeited. One device, one identity, one account — no exceptions.

Yes. Bonus funds and free bets carry an expiry date, which is clearly stated in the individual offer terms at the time of acceptance. If wagering requirements are not met before the expiry date, the bonus and any associated winnings are automatically removed from your account. Always read and note the expiry window before accepting any bonus — starting a bonus you cannot complete within the timeframe is a common mistake.

Eligible games and their contribution percentages towards wagering requirements vary by offer. Sports bets on cricket, football, UFC and other markets may contribute differently from casino games such as live table games or slot titles. Some games may be partially excluded or contribute at a reduced rate. The eligible games and contribution rates are always listed in the specific offer's terms — check these before choosing where to play your bonus balance.

You can request self-exclusion through the Responsible Gambling section of your account settings, or by emailing our support team directly at [email protected] (plain text — not a clickable link) with the subject line Self-Exclusion Request. Self-exclusion is processed immediately. During the exclusion period, you will be unable to log in, deposit or place bets, and you will be removed from all marketing communications. For full details, visit our Responsible Gambling page.

pk775 uses industry-standard TLS encryption for all data in transit and applies encryption at rest for sensitive records including KYC documents and financial data. Access to personal data is role-restricted internally. We do not sell or rent your personal data to third parties. For full details on data collection, processing and your rights, please review our Privacy Policy.

pk775 does not hold a gambling license issued by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority. Pakistan's Prevention of Gambling Act, 1977 and other applicable laws may restrict or prohibit online gambling. Nothing on this page or this website constitutes legal advice. Users are solely responsible for determining whether their use of pk775 is lawful in their own jurisdiction before registering or depositing.

If gambling is causing you financial stress, relationship difficulties or emotional harm, stop playing immediately and take one of these steps: activate a self-exclusion or deposit limit in your account settings; contact our support team to request an immediate self-exclusion; or speak to a trusted family member, friend or healthcare professional. Early action is far more effective than waiting. For a full overview of available tools and support, visit our Responsible Gambling page. pk775 is for adults 18+ only — gambling should remain entertainment, not a source of harm.